Here, at A Fashionable Stitch, its really important that you have a good experience from me. I’m a real person. I want you to feel like you can trust me. I want you to know that your experience with my products is important to me. I also want you to know that I do try to test drive everything that comes out of here and I try to pick the best sewing supplies to go in my shop. As a one man band, its hard to keep on top of emails and requests and even shipping (sometimes impossible) but its really really important to me and I love it too! I love sewing and I want you to love sewing. And as I try to perfect my user experience here for the shop, I would love to know how important customer service is to you.
What do you consider great customer service? Is it important that you know the seller – whether because you read them (like me) or because you actually personally know them? Trust is a bit part, I’m sure. I’m constantly surprised by the number of customers that I have who keep coming back and making their purchase with me. That’s a big deal to me. And a seriously huge Thank You to those of you who do! I wouldn’t be in business if not for you!image source
In closing, I would love to hear about what’s made an experience with an online seller so great. I just bought a handful of embroidery patterns from Sublime Stitching and that was a seriously GREAT experience! I’ll be going back for more (maybe adding a handful of designs to the shop – maybe). Jenny Hart – what a gal huh? And that’s what was even cooler! I knew her name by the end of the transaction. Yup. Love her, her style and what’s she’s done for embroidery.
I would love to hear your thoughts on customer service friends! What keeps you going back to a seller for more? What, in your opinion, is the best way to a customer’s (your) heart? What’s the wrong way?
Have a very happy Wednesday!